Prior to term upgrade or approval through credit application verification, orders are
shipped C.O.D. by secured funds (money order or cashiers check), credit/debit
card (MasterCard, Visa, or American Express) or Prepaid by secured Funds. These options
are subject to change.
WHEN IS MY CREDIT/DEBIT CARD CHARGED?
Credit cards are charged when the order is complete, prior to shipping.
WHAT IF MY CARD IS DECLINED?
You will be contacted and the order is held until we get a response and the credit card is approved.
WHAT FORMS OF PAYMENT DO YOU TAKE?
We offer COD, Credit Card & Net Terms. You have to fill out credit application and get
approval for Net terms.
Our goal is to ship all orders the same day. For same day shipping, orders have to be in
before 11am and sales rep has to approve. All other orders ship usually within 24 to 48 hours.
WHICH CARRIER DO YOU USE TO SHIP MY ORDER?
We ship UPS GROUND and US MAIL. We will ship Fedx using your account.
WHAT IF THE CARRIER HAS RETURNED MY ORDER TO WILLIAMS TRADING?
Please contact us immediately. Refused or returned orders can be shipped again once with
additional shipping charges. Orders returned again will only be reshipped after
prepayment. The customer will be charged a 20% restocking charge and all shipping charges
on restocked orders. Refused orders can cause your account to be placed on a PREPAID only
status.
WHAT DO I DO IF I HAVE A DEFECTIVE PRODUCT?
Products with manufacturing defects must be reported within 90 days from receipt. Contact
your sales representative regarding replacement and return. All returns require a return
authorization number.
WHAT DO I DO IF I RECEIVE DAMAGED MERCHANDISE?
All merchandise leaves our warehouse in perfect condition. All products that are damaged
must be reported to us within 48 hours from receipt of goods. We will replace any damaged
items. If you receive a shipment with exterior damage, or has been opened or re-taped,
you must file a claim at the TIME OF DELIVERY WITH THE DRIVER. Please make sure the
driver notes the problem in his delivery record. Save the original cartons and packing
material for inspection by the carrier. Let us know immediately. We will follow up on the
claim.
WHAT IF I DO NOT RECEIVE AN ITEM I AM BILLED FOR?
All Orders are scaned before shipping so mistake are kept to a minimum, However on
occasion errors will occur. Make sure to check in the packing material, many times
smaller items get missed when unpacking the order. Please contact your sales rep.
